Help

• The phone number or email address were given by you when enrolling to Wintec. This is your personal email, not Wintec email.
• If your contact details are not correct, please contact Wintec ITS via servicedesk@wintec.ac.nz or phone: 0800 494 6832
  • Afterwards, please make sure to update your current details via Student Portal, so then you can use this website next time.

• During the password reset process you will receive a text or email message containing a random set of letters.
• This token is required to reset your password. If you didn't get a token:
  • Check your junk email folder
  • Check your phone number or email address is correct
  • If you've done both of the checks above, contact Wintec ITS Support
• Tokens only last for a duration of 10 minutes
• Tokens contain six letters
• Tokens can only be used ONCE to change your password.
• There are no zeros, lowercase "L"'s, ones, or special characters.
• It doesn't matter if you enter the token in uppercase, lowercase or a mixture.
• Please don't tell anyone else what your token is. They could use it to hack your account.

• Must be at least 12 characters in length
• Cannot use the same password as any of your previous 3 passwords
• Cannot contain your name
• Must contain: Uppercase letters (A, B), lowercase letters (a, b), and numbers (1, 2) or special characters (%, $)

username@student.wintec.ac.nz